got to take the good with the bad.Setting up a department, hiring great employees, and motivating and
rewarding are the positive parts of management.Unfortunately, you have to be prepared to deal with the
negative side as well.
be ethical, legal, caring and compassionate.These traits will keep you out of trouble.You should try to inspire your staff to
act the same way.
how to determine and deal with conflict as soon as possible.Use both knowledge obtained and common
sense to work out the issues with the individuals.Know the severity of the conflict, as
you might need to get HR involved.
and difficult employee situations differ from poor job performance and
attendance issues.You need to
approach the conflict and difficult employees on an individual case basis.Nonetheless, you need to always
document every infraction.
firing an employee is not the most pleasant thing to do, when necessary,
it is the right thing to do.When
you know that you have done everything you could to help the individual,
followed HR guidelines, and gave verbal and written warnings with absolute
clear expectations, you can feel justified and confident in your
decision.Besides, your department
is counting on you to deal with the major problem.Many times it is actually the best
thing for the employee as well.
hesitate if you have to deal with a violent employee.Get security, or even call the police,
if anyone, including the violent employee, is in immediate danger.
LESSON 5 - HOW TO DEAL WITH CONFLICT, PROBLEMS, DIFFICULT EMPLOYEES & FIRING
The text of these materials, or any part thereof, may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, storing in an informational retrieval system or otherwise, except for students own personal use. The author does specifically disclaim any responsibility for any liability, loss, or risk, personal or otherwise, which is incurred as a consequence, directly or indirectly, of the use and application of any of the contents of this course.